Common Questions

Need to transfer your license to a new DotNetNuke installation?

Follow the step-by-step instructions.

Where do I download my Module?

Download the trial of the module and then apply your license key.

I didn’t receive my License Key

(1) Check your SPAM filter. (2) Make an account and check the My Orders page.  If you are still having trouble feel free to contact us and we'll get you rolling.

How do I do .... with this module?

Check out our training section. If you have questions on how to use a module take some time to watch the videos.  Then if you still have questions try the forum.

I think you should add this feature!

Use the feature section of the Forum to post up feature ideas.  We try to keep our modules simple & easy.  However, we are always open to great ideas!

 
What are the licensing options?

Please read licensing options explained, but we generally sell three types of licenses for our modules: Single Portal, Unlimited Portals, Enterprise. 

Can I get the source code?

We do not offer the source code for many of our modules, if you don’t see the source code for sale in the Store then it is not officiall available.  If you are a US based company and don't mind shelling out some bucks and signing some paperwork then we will hear your case.  We are cautious of this because some individuals have purchased source code from other vendors and have re-packaged it to sell it as their own.  Shame on them.

Support Hours

The forums are monitored Monday through Friday, 9am to 5pm EST.  You should receive a reply within 1-3 business days.


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Support Forum

Chat won't start...stuck on user log on
Last Post 07/19/2011 03:33 PM by Matt Hall. 3 Replies.
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ubersanUser is Offline
New Member
New Member
Posts:2
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--
07/19/2011 01:33 PM

    I've installed the chat room program, but haven't been able to get it working.  I've seen another message in this forum for the same issue but did not see a resolution. 

    I've added the module to a page.  When I access the page, it is grayed out with the username login field.  Entering data in the field looks as if it's processing, but then it never goes past the gray screen.  In the database, I can see that it added the user. 

    I am using the default template and skin.  I also switched off JSQuery to see if that would make a difference and it didn't. 

    How do I get this running?
    Matt HallUser is Offline
    DNNspot Support
    Posts:317
    Avatar

    --
    07/19/2011 02:02 PM
    Sorry to hear you're having trouble.

    Do you have a live link I can look at? Feel free to post it here or email me at web@dnnspot.com.

    Matt
    DNNspot.com support
    ubersanUser is Offline
    New Member
    New Member
    Posts:2
    Avatar

    --
    07/19/2011 02:11 PM
    Actually.  I uninstalled the module and re-installed it.  That seems to have resolved it.  

    I appreciate your quick response and apologize for taking up your time.
    Matt HallUser is Offline
    DNNspot Support
    Posts:317
    Avatar

    --
    07/19/2011 03:33 PM
    Interesting...and weird. But I'm glad it solved the issue.

    Enjoy!

    Matt
    DNNspot.com support
    You are not authorized to post a reply.

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