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Support Forum

Sales Tax
Last Post 08/03/2012 07:21 PM by KZ. 16 Replies.
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KZUser is Offline
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05/23/2012 02:36 PM
    I am using DNN Store version 2.5.15, and am having problems with sales tax.  I have checked to ensure that the tax rates are set up correctly.  Currently only 1 state setup, and it is based on the billing address.  I have ensured that the items are marked as taxable.  However I am never seeing tax calculated.  I am using the offsite PayPal processing for CC processing.  Please help!
    KZUser is Offline
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    05/29/2012 01:46 PM
    Is anyone else having this issue? It is really causing me problems with our online store.
    Matt HallUser is Offline
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    05/30/2012 11:48 AM
    KZ-

    Have you tried incorporating and setting the tax levels within PayPal? This could help.

    Matt
    DNNspot.com support
    Matt HallUser is Offline
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    05/30/2012 12:08 PM
    Just to clarify, the client is leaving the site and processing the order on PayPal's website, correct? What shipping provider are you using? Is it using the DNNspot Shipping tables?

    Matt
    DNNspot.com support
    KZUser is Offline
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    05/30/2012 02:21 PM
    Matt,
    Yes the customer is being redirected to PayPal for the "checkout" process. For the shipping provider we are using the DNNSpot Shipping Tables. I am making sure that everything is set up in PayPal correctly now, but I believe it is.
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    05/31/2012 01:12 PM
    Matt,
    I have confirmed that everything is set up correctly for taxes at the PayPal level.
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    06/04/2012 07:06 AM
    We have spoken extensively with PayPal support, and they too have confirmed that it is not on their end, but an issue with DNN Spot.
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    06/05/2012 01:03 PM
    Matt,
    Can you please provide any assistance? It has been 2 weeks, and I am not any closer to solving this problem. It is becoming quite a headache.
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    06/06/2012 03:45 PM
    KZ-

    We're looking into the issue. Typically, we release patches within a month of identification.

    Thanks for your patience!

    Matt
    Matt HallUser is Offline
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    06/07/2012 10:25 AM
    KZ-

    Can you email me an admin login and URL? I'd like to take a deeper look into the issue. You can email me here: web@dnnspot.com

    Thanks!

    Matt
    DNNspot.com support
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    06/08/2012 03:16 PM
    Matt,
    Email has been sent.
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    06/12/2012 12:40 PM
    Matt,
    Additionally it does not appear as though the shipping rules are being passed correctly to PayPal either. If you look at the Shipping Rates Table (out of the box), and look at orders #26, #25, and #23 they appear to have the wrong shipping prices.
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    06/26/2012 03:38 PM
    Matt,
    It has been over a month and I have not head anything in regards to this! May I please have an update?
    Matt HallUser is Offline
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    06/27/2012 10:19 AM
    KZ-

    I've double checked the Store code and haven't been able to find any issues yet.

    Matt
    DNNspot.com support
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    06/27/2012 10:51 AM
    OK. What information do you need for me to illustrate that we are experiencing a problem? I have provided you a username and password, provided you order number to look at, and spoken to PayPal who has also indicated that it is an issue with DNN Store. I need to work towards a resolution, and am happy to assist however I can, but without source code I am at a loss.
    Matt HallUser is Offline
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    06/28/2012 08:51 AM
    I was able to successfully checkout using PayPal Standard and sales taxes was correctly applied. I tried checking out both with and without a PayPal account and everything seemed to be working perfectly.

    Matt
    DNNspot.com support
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    08/03/2012 07:21 PM
    If anyone else has this issue, I have a resolution that Matt had pointed out. If you are redirecting users to paypal for the checkout, then you will want to disable any tax configuration in the store, and set it up at the PayPal level instead. As for the shipping issue I think I mentioned, that was just a typo on my part. I hope this helps someone else.
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