Common Questions

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Follow the step-by-step instructions.

Where do I download my Module?

Download the trial of the module and then apply your license key.

I didn’t receive my License Key

(1) Check your SPAM filter. (2) Make an account and check the My Orders page.  If you are still having trouble feel free to contact us and we'll get you rolling.

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Check out our training section. If you have questions on how to use a module take some time to watch the videos.  Then if you still have questions try the forum.

I think you should add this feature!

Use the feature section of the Forum to post up feature ideas.  We try to keep our modules simple & easy.  However, we are always open to great ideas!

 
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Please read licensing options explained, but we generally sell three types of licenses for our modules: Single Portal, Unlimited Portals, Enterprise. 

Can I get the source code?

We do not offer the source code for many of our modules, if you don’t see the source code for sale in the Store then it is not officiall available.  If you are a US based company and don't mind shelling out some bucks and signing some paperwork then we will hear your case.  We are cautious of this because some individuals have purchased source code from other vendors and have re-packaged it to sell it as their own.  Shame on them.

Support

Support is no longer offered through DNNspot. These forums are available to view only. Please head to the appropriate CodePlex project to report new issues.

Support Forum

FedEx Shipping Errors
Last Post 10/30/2012 03:58 PM by Kakao Chocolate. 4 Replies.
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Kakao ChocolateUser is Offline
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06/11/2012 11:11 AM
    We have our DNN Spot store integrated with FedEx shipping.  When a customer makes a purchase, they are given a shipping total of $19.10 for example.  However, when the store owner goes to print a shipping label, the cost of shipping is increased to nearly double the price of what was promised to the customer ($37.75).  A difference of $18.65, which the store owner must pay.

    Can someone explain why this is happening?  The owner of the store is losing a considerable amount of money due to this shipping issue.
    Matt HallUser is Offline
    DNNspot Support
    Posts:423
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    06/28/2012 09:23 AM
    Kakao-

    Can you email me an admin username and password for the site? Also email me the order number you're referencing. I'd like to try and recreate the order and nail down the issue. Also, what version of the Store are you on?

    You can email me at web@dnnspot.com

    Matt
    DNNspot.com support
    Kakao ChocolateUser is Offline
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    09/06/2012 02:59 PM
    Matt,

    Per your request, an e-mail has been sent with the information you requested.

    Thank you.
    Matt HallUser is Offline
    DNNspot Support
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    10/05/2012 01:44 PM
    Let us know if this upgrade helps!

    Matt
    DNNspot.com support
    Kakao ChocolateUser is Offline
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    10/30/2012 03:58 PM
    Matt,

    I can't test whether this fixed our issue as now the Credit Card Type drop down list is blank despite having the credit cards selected in the store settings.

    Our client is unable to take orders...

    Please advise.

    Thanks
    You are not authorized to post a reply.

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