Common Questions

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Follow the step-by-step instructions.

Where do I download my Module?

Download the trial of the module and then apply your license key.

I didn’t receive my License Key

(1) Check your SPAM filter. (2) Make an account and check the My Orders page.  If you are still having trouble feel free to contact us and we'll get you rolling.

How do I do .... with this module?

Check out our training section. If you have questions on how to use a module take some time to watch the videos.  Then if you still have questions try the forum.

I think you should add this feature!

Use the feature section of the Forum to post up feature ideas.  We try to keep our modules simple & easy.  However, we are always open to great ideas!

 
What are the licensing options?

Please read licensing options explained, but we generally sell three types of licenses for our modules: Single Portal, Unlimited Portals, Enterprise. 

Can I get the source code?

We do not offer the source code for many of our modules, if you don’t see the source code for sale in the Store then it is not officiall available.  If you are a US based company and don't mind shelling out some bucks and signing some paperwork then we will hear your case.  We are cautious of this because some individuals have purchased source code from other vendors and have re-packaged it to sell it as their own.  Shame on them.

Support

Support is no longer offered through DNNspot. These forums are available to view only. Please head to the appropriate CodePlex project to report new issues.

Support Forum

Display Issue on product page
Last Post 07/09/2012 10:24 AM by Matt Hall. 4 Replies.
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AnthonyUser is Offline
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--
07/04/2012 01:17 AM
    my site www.australiantaxidermysupplies.com.au uses your sotre module the problem I am having is that since updating to 06.02.00 (1610) of DNN and updating to store 2.5.20 I am having trouble with a layout issue.

    The store looks fine in all pages except the product page where it losses its white background and the description tab box does not work.

    www.australiantaxidermysupplies.com.au/store

    Can you point me to a fix or tell me which files are used, so I can edit them.

    I think the issue may have to do with the MenuLeftPane floated left while the ContentPane is floated right.

    Any help would be welcomed
    Matt HallUser is Offline
    DNNspot Support
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    07/05/2012 07:34 AM
    Anthony-

    It looks like there's some incorrect in the CatalogProduct.ascx page. There's an unmatched closing DIV tag on like 161 of the file. If you open DesktopModules/DNNspot-Store/Modules/Catalog/CatalogProduct.ascx and remove line 161, it should solve your issue. Thanks for bringing this to our attention. It was also be fixed in the next release.

    Matt
    DNNspot.com support
    AnthonyUser is Offline
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    07/05/2012 05:48 PM
    Thank you for this reply, I will try it today and see how we go.
    AnthonyUser is Offline
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    07/05/2012 06:49 PM
    Removing the div worked a treat for the layout.

    I have noticed that the Tab Box at the bottom of the page does not work for my site. Have tested it in both ie9 and firefox 13.

    Try it on this page http://www.australiantaxidermysuppl...iptorTab-0

    By the looks of the source code it is showing both of the prodDescriptorTab div's
    Matt HallUser is Offline
    DNNspot Support
    Posts:423
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    07/09/2012 10:24 AM
    Anthony-

    Are you on the latest version of the Store? This might solve some of the Javascript issues with DNN 6.x.

    Lastly, if this doesn't fix the issue, try disabling jQuery UI in the Store Admin settings.

    Matt
    DNNspot.com support
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