Common Questions

Need to transfer your license to a new DotNetNuke installation?

Follow the step-by-step instructions.

Where do I download my Module?

Download the trial of the module and then apply your license key.

I didn’t receive my License Key

(1) Check your SPAM filter. (2) Make an account and check the My Orders page.  If you are still having trouble feel free to contact us and we'll get you rolling.

How do I do .... with this module?

Check out our training section. If you have questions on how to use a module take some time to watch the videos.  Then if you still have questions try the forum.

I think you should add this feature!

Use the feature section of the Forum to post up feature ideas.  We try to keep our modules simple & easy.  However, we are always open to great ideas!

 
What are the licensing options?

Please read licensing options explained, but we generally sell three types of licenses for our modules: Single Portal, Unlimited Portals, Enterprise. 

Can I get the source code?

We do not offer the source code for many of our modules, if you don’t see the source code for sale in the Store then it is not officiall available.  If you are a US based company and don't mind shelling out some bucks and signing some paperwork then we will hear your case.  We are cautious of this because some individuals have purchased source code from other vendors and have re-packaged it to sell it as their own.  Shame on them.

Support

Support is no longer offered through DNNspot. These forums are available to view only. Please head to the appropriate CodePlex project to report new issues.

Support Forum

Unanswered
Topic Replies Views Last Post
Version license
by Jim Woodruff in Store - Questions and Support
0 49
04/04/2013 03:45 PM
Redirects not working
by Jason in Custom Login
0 296
08/30/2012 02:25 PM
Order Confirmation Error
by Adam Middendorf in Store - Questions and Support
0 278
07/02/2012 02:43 PM
Maps Marker Listing
by Annatia Tarr in Feature Requests
0 387
06/18/2012 09:34 PM
Question about Custom Login Module
by fredjack92 in Custom Login
0 386
05/22/2012 10:28 AM
need new version update
by byron in Custom Login
0 221
05/08/2012 03:32 PM
Maps module
by Stephen O'Brien in Feature Requests
0 265
04/02/2012 10:53 AM
Can't Email a Chat Session
by ftsupport in Live Support
0 299
03/13/2012 07:16 PM
Sales review per author
by solovita in Store - Questions and Support
0 285
03/01/2012 08:39 AM
Item Expiry in Content Rotator
by Colby in Feature Requests
0 287
02/21/2012 09:30 PM
DNNspot Rotator Version 2.0.5 Released
by Matt Hall in Announcements
0 621
11/30/2011 10:32 AM
Photo upload no longer working
by Afield in Store - Feature Requests
0 319
10/28/2011 11:18 AM
Image URL in Custom Login
by mikehj in Custom Login
0 630
09/29/2011 01:13 PM
Order Receipt - Shipping Method Shows Wrong Information
by maddmatt in Store - Feature Requests
0 350
09/27/2011 12:20 PM
Login popup not displaying in DNN 6
by aage in Live Support
0 926
09/12/2011 02:09 AM
Exception in the Log
by snanto in Live Support
0 558
09/07/2011 06:35 PM
Pager active style
by mike5549 in Rotator
0 554
08/05/2011 04:49 PM
DNNspot Rotator Version 2.0.4 Released
by Matt Hall in Announcements
0 515
08/05/2011 08:21 AM
Additional Feature Suggestion
by clarkcj1 in Become User
0 453
08/03/2011 03:10 PM
Unregistered users cannot see cart
by RedEarthSystems in Store - Feature Requests
0 657
07/14/2011 01:47 PM
Page 1 of 3123 > >>

Recent Forum Posts

Display more than one slide
in Rotator @ 04/25/2013 05:32 PM
user can not choose credit card type.
in Store - Questions and Support @ 04/17/2013 08:28 PM
Store Upgrade failed
in Store - Questions and Support @ 04/05/2013 09:34 PM
how to let Email work
in Store - Questions and Support @ 04/04/2013 11:29 PM
Version license
in Store - Questions and Support @ 04/04/2013 03:45 PM
order confirmation emails not working
in Store - Questions and Support @ 03/29/2013 12:09 PM
Manual Processing - Name on card missing
in Store - Questions and Support @ 03/28/2013 10:59 PM
install your module in web share hosting server
in Store - Questions and Support @ 03/27/2013 11:42 PM
Pause on hover not respected by pager
in Rotator @ 03/19/2013 11:23 AM
Border generated on thumnail
in Store - Questions and Support @ 03/18/2013 07:53 PM